Complaints

We want to resolve any concern quickly and fairly. Making a complaint is free.

How to Make a Complaint

Email info@loanleap.com.au with your name, contact details and a description of the issue.

Our Timeframes

• We will acknowledge your complaint within 1 business day.
• We will give you a final response within 30 calendar days.
• If we need longer, we will tell you why and explain your right to go to AFCA.

Australian Financial Complaints Authority (AFCA)

If you are not satisfied with our response, or we have not responded within 30 days, you can contact AFCA, a free and independent dispute resolution service. Our AFCA member number is 119255.

• Website: www.afca.org.au
• Phone: 1800 931 678 (free call)
• Email: info@afca.org.au
• Mail: GPO Box 3, Melbourne VIC 3001